Payments and Refunds Policy | ALLEV Service

Last Updated: 09-04-2026

1. Pricing Integrity

All pricing is transparently communicated prior to service execution

Final invoices may vary based on diagnostic findings and customer approval

2. Payment Terms

Payments are processed via secure, RBI-compliant payment gateways

Advance payments may be required for high-value services or parts procurement

3. Refund Governance

Refunds are processed under defined conditions:

Non-fulfillment of confirmed service

Verified duplicate transactions

Eligible cancellations within policy window

4. Exclusions

Refunds are not applicable where:

Services have been fully or partially delivered

Spare parts have been installed or procured

Customer-approved work has commenced

5. Processing Timeline

Refunds initiated within 7–10 business days

Settled via original payment method, subject to banking cycles

6. Dispute Resolution

All disputes must be raised within 48 hours and will be reviewed under internal audit protocols.